Dr. Pankaj Kumar Hans, Hans Laparoscopy Surgiclinic

Your Practice Online and Dr. Pankaj Kumar Hans, Hans Laparoscopy Surgiclinic are interested in the privacy and safety of our visitors. Our Website contains forms through which users may request information or provide feedback to us. In some cases, telephone numbers or return addresses are required so that we can provide the requested information to you. We may also track where you go or what you read in our Website so that we can provide you with effective follow-up information, but only if you have given us explicit permission to do so by filling out a form that asks you if we may do so.

Google Analytics- Cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Collection of information

Our practice collects and holds personal information about you so that we may properly assess, diagnose, treat and be proactive in your health care needs.

The type of personal information we collect may include:

• Personal details (name, address, date of birth, Medicare number);
• your medical history;
• notes made during the course of a medical consultation;
• referral to other health services providers;
• results and reports received from other health service providers; and
• credit card or direct debit information for billing purposes.

Wherever practicable we will collect this information from you personally – either at the practice, over the phone, via written correspondence or via internet if you transact with us online.

In some instances, we may need to collect information about you from other sources such as referring doctors, treating specialists, pathology, radiology, hospitals or other health care providers.

In an emergency, we may collect information from your immediate family, friends or carers.

Use and disclosure

Your personal information will only be used or disclosed for purposes directly related to providing you with quality health care, or in ways you would reasonably expect us to use it in order to provide you with this service.

This includes use or disclosure:

• To the professional team directly involved in your health care, including treating doctors, pathology services, radiology services and other specialists outside this medical practice. For example, this may occur through referral to other doctors when requesting medical tests or in the report or result returned to us following the referrals;
• to the practice’s administrative staff for billing and other administrative tasks necessary to run our practice. Our staff are trained in the handling of personal information in accordance with the Practice Privacy Policy;
• to your health insurance fund, Medicare or other organisations responsible for the financial aspects of your care;
• where required by law, for example, pursuant to a subpoena;
• to insurers or lawyers for the defence of a medical claim; and/or
• to assist with training and education of other health care professionals.

Our practice does not intend to disclose your personal information to overseas recipients.

Information Quality

We aim to ensure the information we hold about you is accurate, complete, up to date and relevant. To this end our staff may ask you to confirm that your personal details are correct when you attend a consultation. Please let us know if any of the information we hold about you is incorrect or not up to date.

Storage

Our Practice takes all reasonable steps to protect the security of the personal information we hold, by:

• Securing our premises;
• using passwords on all electronic systems and databases and varying access levels to protect electronic information from unauthorised interference, access, modification or disclosure; and
• storing hard copy records in secure filing cabinets or rooms that are accessible only to Practice staff

Access to your personal information

Under law you have a right to access personal information we hold about you. Please contact our Main Office for more information on our Access to Medical Records Policy.

We ask that you put your request in writing. A fee for the retrieval and copying of your medical record will apply, charged in accordance with the schedule of fees plus GST. This fee is not redeemable through Medicare.

Amendment of your personal information

If you consider the information we hold about you is not correct, please contact the practice in writing. You have the right to have any incorrect information corrected.

If you have any questions about our privacy policy or our use of information gathered through our Website, please contact our Webmaster at contactus@hanslapsurgiclinic.com