Your Practice Online and Dr. Pankaj Kumar Hans, Hans Laparoscopy Surgiclinic are interested in the privacy and safety of our visitors. Our Website contains forms through which users may request information or provide feedback to us. In some cases, telephone numbers or return addresses are required so that we can provide the requested information to you. We may also track where you go or what you read in our Website so that we can provide you with effective follow-up information, but only if you have given us explicit permission to do so by filling out a form that asks you if we may do so.
Our practice collects and holds personal information about you so that we may properly assess, diagnose, treat and be proactive in your health care needs.
The type of personal information we collect may include:
Wherever practicable we will collect this information from you personally – either at the practice, over the phone, via written correspondence or via internet if you transact with us online.
In some instances, we may need to collect information about you from other sources such as referring doctors, treating specialists, pathology, radiology, hospitals or other health care providers.
In an emergency, we may collect information from your immediate family, friends or carers.
Your personal information will only be used or disclosed for purposes directly related to providing you with quality health care, or in ways you would reasonably expect us to use it in order to provide you with this service.
This includes use or disclosure:
Our practice does not intend to disclose your personal information to overseas recipients.
We aim to ensure the information we hold about you is accurate, complete, up to date and relevant. To this end our staff may ask you to confirm that your personal details are correct when you attend a consultation. Please let us know if any of the information we hold about you is incorrect or not up to date.
Our Practice takes all reasonable steps to protect the security of the personal information we hold, by:
Under law you have a right to access personal information we hold about you. Please contact our Main Office for more information on our Access to Medical Records Policy.
We ask that you put your request in writing. A fee for the retrieval and copying of your medical record will apply, charged in accordance with the schedule of fees plus GST. This fee is not redeemable through Medicare.
If you consider the information we hold about you is not correct, please contact the practice in writing. You have the right to have any incorrect information corrected.